At our registered home care service, it is our pledge to provide empathetic, personalized, and holistic care services to facilitate people to live in the security of the comforts of their home in the Sutherland area. Our mission is to enable people to live independent lives, of quality of life, and with dignity, and to support the most needed areas. We believe that every person is unique, and our services aim to address a wide range of personal support and care needs to promote the overall well-being of our clients as well as to provide a home-like and familiar atmosphere.
With a committed and highly qualified workforce, we provide a variety of services to cater to the physical, emotional, and social needs of the client. Whether the requirement is for short-term or long-term support or special care, our workforce is present to provide support with customized solutions. From professional clinical services to domestic support, home care services provided by us encompass everything with the person’s comfort and preference being the first priority. Our mission is to provide our services with professionalism, respect, and empathy and to consult with the client as well as the family members to formulate a package of care that best meets the needs.
We have found that staying home and being taken care of in a home-like situation significantly enhances the quality of a person’s life, providing a sense of security and continuity. Our home-based service is responsive to the ever-altering needs of our clients and is therefore able to respond quickly and efficiently in any situation. Our goal is to provide an atmosphere that maintains as much independent living as possible with the provision of the necessary assistance to maintain a quality of life.
As a registered home care provider, we adhere to all the regulations and norms of the industry to provide all the care services professionally and safely. Our mission is to assist people to live life to its fullest, and we function with the collaboration of clients, families, and health professionals to provide the best results.
Domestic Assistance
We offer domestic help to aid people in cleaning the home. The team helps with the overall house cleaning, laundry, cooking of meals, and other chores to maintain the home clean and in a proper order. The service is particularly helpful to people that cannot carry out these responsibilities due to disability, illness, or old age. Our mission is to reduce the workload of the customers and families so that people can have a cozy and safe home. Domestic help depends on the needs of the person, such as if the client needs light cleaning or full cleaning help.
Personal Care
Our personal care services assist people to maintain themselves in a clean and groomed manner that is respectful as well as dignified. These services involve bathing, dressing, grooming, and toileting. Personal care support is most frequently needed by people with limited mobility or other physical conditions that render it unfeasible for them to complete these without the need of support. Our expertly trained personnel provide the service discreetly to make the clients feel relaxed and taken care of with each visit.
Home and Garden Maintenance
We do recognize the need to have the home and the outdoors of the home safe and cozy. Our home and garden maintenance services include garden maintenance, cutting of the grass, gutter cleaning, as well as other necessary maintenance. The services allow customers to maintain homes in a desirable condition and stay away from any potential harm, as well as maintaining the area as cozy as possible.
Transport to Appointments
To those who struggle to attend doctors’ visits, social events, or other vital commitments, we provide transportation. Our professionally qualified personnel are available to assist clients to and from visits, taking them to important doctor visits, therapies, or social events. The service is especially helpful to those who do not drive or have mobility issues, since it enables them to stay in touch with society and have access to the treatment they require without worrying about a means of transportation.
Day programs and social events.
Social contact is an important aspect of mental and emotional health. Day programs and social activity help provide contact and enable the clients to maintain a connection to the community. Social contact could be by way of group trips out, scheduled events, or one-to-one social contact. Social care plays an important part in helping to reduce isolation and loneliness that is common among older adults or those with complex needs.
Post-hospital care
Our post-hospital home care services provide the support that enables individuals to heal in the home they feel most relaxed in. Our service involves vital sign monitoring, mobility support, medication management, and personal hygiene. Our team collaborates with health professionals to facilitate a smooth return home to avoid the risk of readmission and to fast-track the recovery process.
Pet Care
For pet owners, maintenance of these much-loved family members is oftentimes a priority. Our pet services provide clients with the relief of taking on the feeding, walking, and overall pet maintenance duties so the pet receives the proper attention if the client cannot. Our firm is aware of the special bond that exists between people and pets and takes steps to continue this aspect of life as usual if the person becomes ill or incapacitated.
Case Management
Our case management services involve working with clients, families, and clinicians to ensure that all the client’s needs in terms of care are being met. Our services involve coordination of services, monitoring of progress, and revision of the care plan as necessary. Our case managers support the clients to facilitate navigating complex health systems and to access services and resources that will promote the quality of life.
Specialist Care Services
We also provide specialist care for more complex care needs, including nursing care, palliative care, dementia care, and high support needs. For individuals with complex medical needs, end of life, or specialist needs with mental health needs, our experienced team ensures that individuals have the best possible care in the familiarity of home. Overnight support, as well as 24-hour support, is provided with the aim of giving professional, empathetic care tailored to the unique needs of the individual.
Choosing the best home care provider is a challenging decision since there are a lot of issues to consider. Choosing a provider that not only offers a wide range of services but also one that ensures the services are provided with respect, compassion, and professionalism is a must. Some of the most important issues to consider in the process of choosing a home care provider include:
Considering all of these, you will be able to make a sound decision in choosing a home care provider that will suit your needs.
We pledge to provide exemplary service across the entire Sutherland area, and we specialize in the following:
Adaptable
We recognize that the needs of each person differ and that they also differ over a period of time. Our services are highly adaptable and also change to suit your changing situation. If you require short-term support having had a surgical procedure or long-term support for a long-term issue, our support is tailored to your individual situation.
Personal
We provide individualized care. Our clients come to know each of us as people, so we provide not only to meet their physical needs but also their social and emotional needs. We create customized care plans that reflect the values and concerns of the person we are caring for.
Skilled
Years of experience in the industry provide our home care services with the experience and knowledge of all of the elements of our services. Our staff is highly trained in a wide range of health care as well as personal care services, so that they provide the best possible service to our clients.
Empower
We provide the opportunity to support our clients to the highest level of independence possible and give them the support that they need. We support our clients to maintain control of the support that they need and to uphold dignity and autonomy. Our goal is to assist people to stay in the familiarity of home and to enjoy a fulfilling life, with the confidence that they are being provided with the optimal quality of support.
We believe in the worth of providing person-centred, professional, and empathetic care. Our home carers are not only highly qualified and trained but genuinely committed to improving the life of the person for whom they provide the home care. Our carers are carefully selected depending on the quality of experience, qualifications, and commitment to caring for people in the home of the people.
Our home carers have the capability to support clients with an array of needs, ranging from daily living support, personal care, medication to more demanding care due to prolonged illness or old age. They have extensive training, continuous professional development, and supervision to facilitate them to provide the best quality of care. As such, all of our home care plans cater to the unique needs of our clients to promote their independence, dignity, and overall well being.
We pride ourselves in building a relationship of trust and respect with the family and the client. Our caregivers provide not only physical but also support, encouragement, and companionship. Not only do we consider that the physical aspect of care is included, but also the provision of a positive and supporting atmosphere that ensures the improvement of the overall mental and emotional health of the client. Our caregivers do everything to build long-term relationships with the clients and provide them with companionship and an ear to listen whenever they need it.
Apart from that, our caregivers also have the capacity to deal with diverse clinical and medical procedures with the aid of a steady stream of clinical procedure and protocol training. Our caregivers provide a guarantee that professional-level care is always available, ranging from medication administration to the provision of mobility or rehabilitation support after a surgical procedure.
At our organization, we do consider that each client is different, and therefore, each care arrangement must fit his or her individual needs, choices, and aspirations. Our carers assist the clients and the families to make sure that all that is being provided as part of the care is personalized, responsive, and simple to adapt as the need arises. When you decide to have us as your home care provider, you do not gain a service alone; you gain a reliable partner in the delivery of the care that is committed to bringing a positive change to your life.
When it comes to home care, government-financed as well as non-government-financed funding options exist to provide individuals with the opportunity to have the choice of availing home care without unnecessary economic burdens. In this regard, we discuss the two broad groups of funding options for those individuals who need home care services: government-financed programs as well as non-government-financed services.
GOVERNMENT Funding
Home Care Packages (HCPs).
Home Care Packages is a government initiative that allows older Australians to have the support they require to stay independent at home. The packages provide a structured mix of services tailored to the particular needs of the individual and accessed via the Australian Government’s Aged Care system. The packages are provided as a function of the person’s needs assessment and budget to pay for the cost of approved services. The funding varies with four levels of the Home Care Packages with varying levels of care:
These funds provide a broad array of services, such as personal care, nursing care, domestic assistance, respite care, and others. The Home Care Packages program enables people to have the option of choosing the services which best fit them based on their lifestyle, needs, and hobbies, and hence to have greater control over their living. Being an approved provider, we can guide you throughout the process and create an individualized care plan based on your personal goals and needs.
NDIA (National Disability Insurance Agency).
The NDIS is a government-funded scheme that offers support to people with a permanent and enduring disability. The scheme subsidizes a wide variety of services and support to support people to live independently and have active participation in the community. The NDIS is individualized to address the needs and objectives of the participant and it offers a responsive model of care.
Participants have the right to access personal care, daily living, home modification, and equipment, as well as therapeutic support, through the NDIS. NDIS funds are tailored to the individual and give participants the control of the funds and the right to select the provider best suited to provide the services they require. We guide NDIS participants and families through the process of funding to facilitate the provision of the appropriate support and care they require to attain the desired outcome that they need to achieve.
NON-GOVERNMENT FUNDED
Private home care
Private home care provides a more personalized and flexible option for those who do not qualify for government funding or wish to have the support of their care privately managed. Clients fund the care they receive themselves with private home care, with more control over the quality of the care provided and the schedule of the care provided.
Private home care allows people to select particular services such as personal care, companionship, nurse visits, or daily living support without being bound by government package funds. Private home care is an ideal choice for people who may have short-term or occasional needs, or do not want to wait to have an application placed on a list and wait to deal with the bureaucracy of government-funded programs. Our private home care offers a wide range of services that address the unique needs of our clients and have the flexibility to change the arrangement as and when needs change.
If your loved one or yourself is in the process of exploring home care services, having information on the next steps to achieve the right sort of care and streams of funding is critical. Whether you decide to have government-funded home care by the Home Care Packages or the NDIS, or private home care, the below are the key steps to pursue:
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