Privacy Policy

The following policy is applicable to all divisions of Kimi Support Services Pty Ltd, including Supported Independent Living, a website of Kimi Support Services. We hold the privacy of your personal information in high regard.

Safeguarding Your Privacy

Kimi Support Services Pty Ltd (ABN 41 656 414 694) and its related bodies corporate, collectively referred to as “Kimi Support Services,” “we,” “us,” or “our,” are dedicated to protecting your privacy and the confidentiality of any personal information entrusted to us. We adhere to the Australian Privacy Principles outlined in the Privacy Act 1988 (Cth).

What Personal Information We Collect and Why

Kimi Support Services, including Supported Independent Living, may gather personal and sensitive information, including health data, to provide you with tailored services and for marketing purposes. Your health information is only collected with your prior consent. Information collected about you or the individual under your care may encompass identity, contact details, gender, culture, financial particulars, and National Disability Insurance Scheme (NDIS) plan details. When you engage with Kimi Support Services, the information you provide is collected and retained for the following purposes:

• Provision of services and products.
• Updating and maintaining accurate records.
• Managing our ongoing relationship with you, including communication.
• Distribution of publications, promotional materials, and addressing inquiries or concerns.
• Administrative, product or service development, and research purposes for Kimi Support Services, our related bodies corporate, contractors, or authorised third-party service providers.
• Ensuring the quality of our services align with NDIS Quality and Safeguards Commission indicators or practice standards, without disclosing your personal information.
• Reporting to government and other funding bodies, such as the National Disability Insurance Scheme (NDIS). These reports are generally demographic, and service-use focused, with personal information not disclosed unless mandated by the NDIS.
• Compliance with applicable laws.

We may also send marketing material with your prior consent. If you wish to opt out of receiving such material from Kimi Support Services, please use the provided unsubscribe link or contact us at 1300 271 824. We do not engage in spamming or share visitor information with third parties via our website.

How We Collect Your Personal Information

Information is primarily collected directly from you or your authorised representative but may occasionally be collected by our contractors or service providers through written communication, telephone, or other electronic channels. In some cases, we may need to obtain your personal information from other sources with your consent to ensure the provision of appropriate services or for referrals.

Who Has Access to Your Personal Information

Your information may be disclosed to the following entities unless required by law, court order, or for administrative or investigative purposes:

• Our staff, employees, or related bodies corporate.
• Authorised third-party service providers and contractors.
• Your authorised representative (including next of kin or family members).
• Your doctor or medical health provider.
• Government agencies, such as the National Disability Insurance Agency and My Aged Care.
• Any other individuals authorised by you.

Information shared with program funding bodies for reporting purposes is de-identified. Information provided to third-party service providers and contractors for referrals only occurs with prior consent and predominantly involves entities within Australia. We may also share aggregated and statistical information with our business partners or clients, which does not identify specific individuals.

Information Security

Our information systems and files are secured against unauthorised access. Our staff and contracted agents and service providers are well-informed about the importance of safeguarding your privacy and their roles in maintaining security. Information is stored and disposed of in secure environments accessible only by authorised personnel.

Access to Your Personal Information

You have the right to view the personal information we hold about you unless exceptions under the Privacy Act apply. To access this information, please contact us.

Correcting Your Information

If you believe there are inaccuracies in our records about you, please inform us, and we will investigate and correct any errors.

Cross-Border Disclosure of Information

To provide our services, we may store your information on servers located outside Australia. Kimi Support Services will take practical steps to ensure that contracted data storage providers protect our data’s security in accordance with the Privacy Act.

Managing Data Breaches

If a data breach is suspected or confirmed, we take the following steps:

• Contain the breach to limit further access or distribution of affected information.
• Assess whether the breach is likely to result in serious harm to affected individuals. If so, we notify the Office of the Australian Information Commissioner (Privacy Commissioner) and the affected individuals.
• If serious harm is unlikely, we review the incident and take preventive measures against future breaches.

Cookies

Our website, including Supported Independent Living, may utilise cookies for a better browsing experience. You can disable cookies in your browser settings or by clicking “remove cookies” on the homepage of our website if you prefer not to have them collected.

Website Tracking

Kimi Support Services uses external providers, like Google Analytics, to track website visits anonymously to assess trends without identifying individual visitors. Data collected includes visits, viewed pages, and technical capabilities but does not identify specific individuals.

External Websites

Kimi Support Services privacy policy does not extend to external links, social media, or other websites. These third-party websites may collect personal information, so we encourage you to review their privacy policies. Kimi Support Services is not responsible for the content on websites linked to by Supported Independent Living.

Direct Marketing

Aside from informing you about our service offerings, we do not sell, rent, licence, or disclose your information for direct marketing purposes without your consent. We offer an “opt-out” mechanism to stop receiving direct marketing material from Kimi Support Services.

Further Information

For additional information, concerns, or complaints regarding the protection of your information, please contact us directly at:

Email: [email protected]
Telephone: 1300 271 824

Changes to Our Privacy Policy

We may periodically update this privacy policy. Any revised versions will be posted on our website, so please review it regularly. This privacy policy was last updated on 13/05/2024.