As a NDIS-registered provider in Mount Low, we are dedicated to delivering exceptional care and support to people living with disabilities. Our services are designed to help participants lead fulfilling lives with greater independence and improved quality of life. We understand the diverse needs of our clients, offering personalised support plans that cater to individuals’ unique circumstances. By adhering to the National Disability Insurance Scheme (NDIS) guidelines, we ensure that our services meet the highest standards of care and are focused on empowering people with disabilities to achieve their goals and aspirations.
Our team of experienced professionals is committed to providing a supportive, inclusive environment. With a focus on compassion, respect, and dignity, we aim to make a positive difference in the lives of those we serve. Our carers come from a range of multicultural backgrounds, ensuring a culturally sensitive approach to care. Whether it’s assistance with daily living, community participation, or specialised accommodation options, we are here to support individuals and their families every step of the way.
We offer comprehensive disability care designed to meet the needs of individuals with physical, intellectual, or psychosocial disabilities. Our person-centred approach ensures that each participant receives tailored support that respects their preferences and enhances their well-being. Whether it’s help with mobility, personal care, or accessing the community, our disability care services provide a foundation for greater independence and confidence.
Our home care services allow individuals to receive professional care within the comfort of their own homes. From assistance with household tasks to personal hygiene and medication management, our carers are trained to support clients in maintaining their daily routines while ensuring safety and comfort. Home care promotes independence while providing the necessary support to ensure a high quality of life.
For individuals who require assistance throughout the night, our overnight care services provide peace of mind for both participants and their families. Whether it’s monitoring health conditions, assisting with toileting, or providing comfort during the night, our carers are available to ensure safety and well-being at all hours.
We offer private care services tailored to meet the specific needs of each client. Whether it’s short-term support or long-term care, our private care ensures a high level of personalised attention. We work closely with participants and their families to develop a care plan that aligns with their goals and preferences.
Our 24-hour care service ensures round-the-clock support for individuals who need continuous assistance. This service is ideal for those with complex care needs, ensuring that they receive consistent, professional support at all times. Our carers work in shifts to provide a seamless and comprehensive level of care that prioritises the health and well-being of our clients.
We provide specialised NDIS behaviour support services aimed at helping individuals manage challenging behaviours. Our team of behaviour support specialists works closely with participants to develop strategies that promote positive behaviours and reduce any challenging actions. The goal is to enhance the individual’s ability to engage with others and their community while improving their overall quality of life.
Social and Community Participation
Engaging in social activities and community life is a key aspect of overall well-being. Our services support individuals in participating in a range of social, recreational, and community activities. Whether it’s attending events, joining clubs, or volunteering, we encourage our participants to actively engage with their community, fostering relationships and building social networks.
Improved Daily Living
We provide training and support aimed at improving participants’ daily living skills. This includes assistance with personal care, household management, budgeting, and developing independence in everyday activities. Our goal is to empower individuals to live as independently as possible by equipping them with the necessary skills and confidence.
Our domestic assistance services support individuals in managing their household tasks. This can include cleaning, laundry, meal preparation, and other daily chores. By helping with these tasks, we enable participants to focus on their personal goals and enjoy a more comfortable living environment.
Our personal care services assist individuals with tasks related to their personal hygiene, dressing, grooming, and toileting. We provide this service with the utmost respect for dignity and privacy, ensuring that each participant receives the level of care they need to maintain their independence and well-being.
Supported Independent Living (SIL)
Supported Independent Living (SIL) is designed for participants who require daily assistance but wish to live independently in a shared or individual housing arrangement. We provide 24/7 support in areas such as personal care, household tasks, and community participation, ensuring that individuals can live as autonomously as possible in a safe and supportive environment.
NDIS Medium Term Accommodation (MTA)
Our NDIS Medium Term Accommodation (MTA) service provides temporary housing solutions for participants who are waiting for their long-term living arrangements to be finalised. This option is ideal for those transitioning from hospital care or another facility to a more permanent residence. MTA provides a stable, supportive environment where participants can continue receiving the care they need during this interim period.
NDIS Short Term Accommodation (STA)/Respite Care
Our Short-Term Accommodation (STA) and respite care services offer temporary relief for both participants and their caregivers. This service is designed to provide short-term accommodation where participants can receive professional care, giving families and regular carers a much-needed break. It also offers participants a change of scenery, promoting social interaction and new experiences in a supportive environment.
Specialist Disability Accommodation (SDA)
For individuals with high support needs, we offer Specialist Disability Accommodation (SDA). These purpose-built accommodations are designed to meet the complex requirements of individuals with significant physical disabilities. SDA homes provide a supportive living environment equipped with the necessary facilities to ensure participants’ safety, comfort, and independence.
We provide Complex Care and High Care services for individuals with significant medical and support needs. Our skilled team of professionals is trained to manage complex conditions such as neurological disorders, physical impairments, and chronic illnesses. Our focus is on delivering a high standard of care that meets the health, and well-being needs of participants while maintaining their dignity and quality of life.
Our Assisted Living services are designed for individuals who need ongoing support but still wish to maintain a level of independence. We provide assistance with daily activities such as personal care, medication management, and meal preparation while encouraging participants to live as independently as possible. Assisted Living offers a balanced approach, ensuring safety and support without compromising personal autonomy.
As a NDIS registered provider in Mount Low, we pride ourselves on offering Specialist Disability Accommodation (SDA) tailored to meet the unique needs of individuals with disabilities. Our SDA services encompass various housing design categories, ensuring that all residents receive the support and accessibility they require to thrive in a comfortable environment.
High Physical Support
Our High Physical Support accommodations are designed for individuals with significant physical disabilities who require high levels of assistance. These residences feature specialised design elements, such as wider doorways and hallways to facilitate wheelchair access, as well as modified bathrooms equipped with grab rails, roll-in showers, and accessible sinks. The kitchens are also designed with lowered counters and accessible appliances, enabling residents to maintain their independence while still receiving the necessary support.
In addition to physical accessibility, our High Physical Support accommodations are equipped with advanced assistive technologies to enhance residents’ daily living. This may include smart home devices that allow residents to control their environment (lighting, temperature, and security) with minimal effort. Staff trained in personal care and mobility assistance are available around the clock, ensuring residents feel safe and supported.
Robust Housing
For individuals with complex needs or high levels of support, our Robust Housing category provides secure and resilient living spaces. These accommodations are built to withstand wear and tear while providing a safe environment for residents. Features include reinforced structures and durable furnishings that can handle more intensive usage.
The design of our Robust Housing goes beyond just strength; it also focuses on comfort and safety. Each unit includes private living areas with access to communal spaces, promoting social interaction while allowing residents to enjoy their privacy. Support workers are on-site to assist with daily tasks and ensure the well-being of all residents.
Accessible Accommodation
Accessibility is at the core of our accommodation offerings. Our Accessible Accommodation units are designed to meet the needs of individuals with varying levels of mobility. This includes features such as step-free entrances, adaptable living spaces, and accessible outdoor areas.
Residents have the freedom to navigate their homes and community effortlessly. Whether they are moving around their living space or participating in local activities, our Accessible Accommodation is designed to enhance independence and quality of life. Staff are available to offer assistance as needed, ensuring that every resident feels confident and empowered in their environment.
Improved Livability
Improved livability accommodations focus on enhancing the overall quality of life for residents. These spaces are designed with the input of people with disabilities, ensuring that their needs and preferences are central to the design process. Features may include natural light, quiet zones for relaxation, and vibrant communal areas for social engagement.
Our Improved Livability housing supports not just physical needs but also mental and emotional well-being. We believe in creating a nurturing environment where residents can thrive. Support services extend beyond physical care to include programs that promote social interaction and community involvement, enriching the lives of those we serve.
In summary, our Specialist Disability Accommodation options in Mount Low are designed to cater to a diverse range of needs, ensuring that every resident has a home that feels secure, comfortable, and empowering.
At our NDIS registered service in Mount Low, we understand that the right support workers can make a significant difference in the lives of individuals with disabilities. Our team of multicultural NDIS carers is not only trained to provide professional care but also brings a wealth of cultural understanding and sensitivity to their roles.
Multicultural NDIS Carers
We recognize that disability care is not one-size-fits-all. Different individuals have unique backgrounds, languages, and cultural needs that influence their care preferences. Our multicultural support workers include:
Professional Training and Commitment
All our support workers undergo rigorous training to ensure they provide the highest quality of care. They are trained in personal care, medication administration, behavioural support, and other essential areas relevant to the individuals they support. Their multicultural backgrounds enrich their ability to connect with clients, fostering trust and rapport that are essential for effective support.
Tailored Support Plans
We believe in creating tailored support plans that reflect each individual’s unique needs and preferences. Our support workers collaborate with clients, families, and other professionals to design a plan that includes personal care, social participation, and skill development. This holistic approach empowers clients, enhancing their independence and quality of life.
A Community of Care
At our NDIS service in Mount Low, we foster a community spirit among our support workers and clients. We encourage social interactions and community engagement, providing opportunities for clients to connect with others and build meaningful relationships.
Arthritis is a debilitating condition affecting millions, causing pain, stiffness, and inflammation in the joints. At our NDIS registered service in Mount Low, we recognize the unique challenges faced by individuals living with arthritis. Our Arthritis Care program offers a comprehensive support system tailored to the specific needs of each participant.
Our approach begins with an in-depth assessment of the individual’s condition, taking into account their pain levels, mobility limitations, and overall health goals. Our dedicated support workers, trained in arthritis management, provide personalised assistance with daily activities, ensuring participants maintain their independence as much as possible. This may include help with personal care, meal preparation, and household chores.
We emphasise the importance of physical activity in managing arthritis. Our team collaborates with physiotherapists to design tailored exercise programs that enhance strength, flexibility, and mobility while minimising discomfort. Additionally, we provide education on pain management techniques, medication management, and joint protection strategies to empower participants in their care.
Understanding that arthritis can also impact mental health, our support extends to emotional well-being. We offer access to counselling services and support groups, allowing participants to connect with others who share similar experiences. By fostering a supportive community, we aim to reduce feelings of isolation and enhance overall quality of life.
Our Autism Care program is designed to provide specialised support for individuals on the autism spectrum, fostering independence and enhancing social skills in a nurturing environment. Understanding that every person with autism is unique, we tailor our services to meet the specific needs and preferences of each participant.
Our skilled support workers employ evidence-based strategies to facilitate communication, social interactions, and daily living skills. We focus on creating structured routines that provide predictability, helping individuals feel secure and comfortable. Our team utilises visual aids and social stories to enhance understanding and engagement in various activities.
We prioritise family involvement in the care process. Our team works closely with families to provide guidance, resources, and training on how to best support their loved ones. By fostering open communication, we empower families to play an active role in their child’s development.
Additionally, we offer recreational activities that promote socialisation and integration into the community. These may include art classes, sports, and community outings, designed to build confidence and encourage meaningful relationships. Our goal is to support individuals with autism in achieving their personal goals while enhancing their overall quality of life.
Navigating the challenges of a cancer diagnosis can be overwhelming, both physically and emotionally. Our Cancer Care program offers comprehensive support tailored to the unique needs of individuals undergoing treatment or in recovery.
We understand that cancer affects not only the body but also the mind and spirit. Our experienced support workers provide assistance with daily activities, ensuring participants maintain their independence during treatment. This includes personal care, meal preparation, and household tasks, tailored to accommodate the individual’s energy levels and needs.
In addition to physical support, we prioritise emotional well-being. Our team is trained to offer compassionate companionship and emotional support, helping participants cope with the psychological impact of their diagnosis. We facilitate access to counselling services and support groups, providing a safe space for individuals to share their experiences and connect with others.
We also work closely with healthcare providers to ensure participants receive coordinated care, including assistance with medication management, appointment scheduling, and transportation to medical appointments. Our goal is to provide a holistic approach to cancer care, focusing on the individual’s physical, emotional, and social needs.
Managing diabetes requires a comprehensive approach, and our Diabetes Care program is designed to provide personalised support for individuals living with this condition. Our team understands the importance of education and self-management in diabetes care, empowering participants to take control of their health.
We start with a thorough assessment of the individual’s condition, lifestyle, and goals. Our support workers provide guidance on nutrition, helping participants make informed choices about their diet. We offer meal planning assistance, ensuring individuals have access to healthy food options that support their diabetes management.
Monitoring blood sugar levels is crucial for individuals with diabetes. Our team educates participants on the importance of regular monitoring and provides assistance as needed, ensuring they feel confident in managing their condition. We also offer support for medication management, helping participants understand their prescriptions and maintain adherence.
In addition to physical health, we recognize the impact of diabetes on mental well-being. Our support services include access to counselling and support groups, providing a platform for individuals to share their experiences and connect with others facing similar challenges. Our goal is to create a supportive environment that promotes overall health and well-being.
Living with epilepsy can present unique challenges, but our Epilepsy Care program is designed to provide specialised support for individuals managing this condition. Our team understands the complexities of epilepsy and is committed to offering tailored care that enhances quality of life.
We start with a comprehensive assessment to understand each participant’s specific needs, seizure patterns, and triggers. Our experienced support workers are trained to recognize different types of seizures and provide appropriate responses, ensuring safety during episodes.
In addition to immediate support, we emphasise education on seizure management and safety planning. We work closely with participants to develop individualised plans that include strategies for preventing and managing seizures in various environments, such as home, school, or the community.
Emotional well-being is a key component of our care approach. We facilitate access to counselling services and support groups, providing participants with opportunities to connect with others living with epilepsy. Our goal is to empower individuals with knowledge, support, and resources, helping them lead fulfilling lives despite their condition.
Our Heart Care program is dedicated to supporting individuals with heart-related conditions, providing specialised services that promote cardiovascular health and overall well-being. Our team understands the importance of personalised care in managing heart conditions, offering tailored support to meet each participant’s unique needs.
We begin with a comprehensive assessment to understand the individual’s health status, risk factors, and lifestyle. Our experienced support workers provide assistance with daily activities while ensuring that participants maintain a heart-healthy lifestyle. This may include help with meal preparation, focusing on nutritious, heart-friendly foods, and guidance on maintaining an active lifestyle.
Medication management is crucial for individuals with heart conditions. Our team works closely with participants to ensure they understand their medications, including dosages and potential side effects, promoting adherence and effective management of their condition.
We also prioritise education on heart health, providing resources and information to empower individuals to make informed choices. Our support services extend to emotional well-being, offering counselling and support groups to address the psychological impact of living with a heart condition. Our goal is to provide a holistic approach to heart care, focusing on physical, emotional, and social aspects of health.
Huntington’s disease is a complex genetic disorder that impacts movement, cognition, and emotional well-being. Our Huntington’s Disease Care program offers specialised support to individuals and their families, focusing on enhancing quality of life and promoting independence.
Our approach begins with a comprehensive assessment of the individual’s condition and care needs. Our experienced support workers provide assistance with daily activities, helping participants maintain their independence while accommodating their physical limitations. This may include personal care, meal preparation, and household tasks.
Emotional support is a critical aspect of our care program. We facilitate access to counselling services and support groups, providing a safe space for individuals and families to share their experiences and cope with the emotional challenges of the disease. Our team is trained to recognize and address the psychological impact of Huntington’s disease, fostering a supportive environment.
Additionally, we work closely with healthcare providers to ensure coordinated care and access to appropriate resources. Our goal is to empower individuals with Huntington’s disease to live fulfilling lives while providing the necessary support for their unique needs.
Our Mental Health Care program is designed to provide comprehensive support for individuals experiencing mental health challenges. We understand that mental health is a crucial aspect of overall well-being, and our team is committed to offering personalised care tailored to each participant’s needs.
We begin with a thorough assessment to understand the individual’s mental health status, challenges, and goals. Our experienced support workers provide assistance with daily activities while fostering a supportive and understanding environment. We emphasise the importance of routine and structure, helping individuals feel secure and grounded.
In addition to practical support, we prioritise emotional well-being. Our team facilitates access to counselling services, therapy, and support groups, providing participants with the tools and resources to manage their mental health. We focus on empowering individuals to develop coping strategies and enhance their resilience.
Our goal is to create a holistic approach to mental health care, addressing the physical, emotional, and social aspects of well-being. By fostering a supportive community, we aim to reduce feelings of isolation and enhance overall quality of life for individuals facing mental health challenges.
Motor Neurone Disease (MND) is a progressive condition that affects muscle control, leading to significant physical challenges. Our MND Care program is dedicated to providing specialised support for individuals living with this condition, focusing on enhancing quality of life and promoting independence.
We begin with a comprehensive assessment of the individual’s needs, abilities, and goals. Our experienced support workers provide assistance with daily activities, including personal care, meal preparation, and mobility support. We work closely with physiotherapists to develop tailored exercise programs that promote strength and flexibility while accommodating physical limitations.
Emotional support is also a critical component of our care program. Our team facilitates access to counselling services and support groups, providing a safe space for individuals and families to share their experiences and cope with the challenges of MND. We recognize the importance of family involvement and provide resources and training to help families navigate the complexities of the disease.
Our goal is to empower individuals with MND to live fulfilling lives while providing the necessary support for their unique needs. We strive to create a compassionate and understanding environment that promotes dignity and independence.
Multiple Sclerosis (MS) is a chronic condition affecting the central nervous system, leading to a variety of physical and cognitive challenges. Our Multiple Sclerosis Care program is dedicated to providing specialised support tailored to the unique needs of individuals living with MS.
We start with a comprehensive assessment to understand each participant’s condition, symptoms, and goals. Our experienced support workers provide assistance with daily activities while promoting independence and quality of life. This may include personal care, meal preparation, and mobility support, tailored to accommodate the individual’s specific needs.
Education is a key component of our care approach. We provide information on MS management strategies, including medication adherence, lifestyle modifications, and symptom management techniques. Our team emphasises the importance of a healthy diet and regular exercise, working with participants to develop personalised wellness plans.
Emotional well-being is also a priority in our program. We facilitate access to counselling services and support groups, providing a platform for individuals to connect with others living with MS. Our goal is to empower individuals with the knowledge and resources to manage their condition effectively while enhancing their overall quality of life.
Muscular dystrophy encompasses a group of genetic disorders characterised by progressive muscle weakness and degeneration. Our Muscular Dystrophy Care program offers specialised support to individuals and families affected by this condition, focusing on enhancing quality of life and promoting independence.
We begin with a comprehensive assessment to understand the individual’s specific needs and challenges. Our experienced support workers provide assistance with daily activities, ensuring participants maintain their independence while accommodating their physical limitations. This may include personal care, meal preparation, and mobility support.
We emphasise the importance of physical activity and rehabilitation in managing muscular dystrophy. Our team collaborates with physiotherapists to develop tailored exercise programs that promote strength, flexibility, and mobility. We also provide education on assistive devices and technology to enhance independence and accessibility.
Emotional support is a critical component of our care program. We facilitate access to counselling services and support groups, providing a safe space for individuals and families to share their experiences and cope with the emotional challenges of muscular dystrophy. Our goal is to empower individuals to live fulfilling lives while providing the necessary support for their unique needs.
Our Out of Hospital Care program is designed to support individuals transitioning from hospital to home, ensuring a smooth and safe recovery. We recognize that the post-hospitalization period can be challenging, and our team is committed to providing comprehensive support tailored to each participant’s needs.
We begin with a thorough assessment to understand the individual’s health status, care needs, and recovery goals. Our experienced support workers provide assistance with daily activities, including personal care, meal preparation, and medication management. We work closely with healthcare providers to ensure coordinated care and access to appropriate resources.
Education is a key component of our Out of Hospital Care program. Our team provides information on self-care, medication management, and lifestyle modifications to promote recovery and prevent readmission. We emphasise the importance of follow-up appointments and ongoing health monitoring.
Emotional support is also a priority in our program. We facilitate access to counselling services and support groups, providing a platform for individuals to connect with others who have experienced similar challenges. Our goal is to empower individuals to take control of their recovery while providing the necessary support for their unique needs.
Living with Parkinson’s disease can present significant challenges, and our Parkinson Care program is dedicated to providing specialised support for individuals managing this condition. Our team understands the complexities of Parkinson’s and is committed to offering tailored care that enhances quality of life.
We start with a comprehensive assessment to understand each participant’s condition, symptoms, and goals. Our experienced support workers provide assistance with daily activities, helping participants maintain their independence while accommodating their physical limitations. This may include personal care, meal preparation, and mobility support.
Education is a crucial aspect of our care approach. We provide information on Parkinson’s management strategies, including medication adherence, lifestyle modifications, and symptom management techniques. Our team emphasises the importance of a healthy diet and regular exercise, working with participants to develop personalised wellness plans.
Emotional well-being is also a priority in our program. We facilitate access to counselling services and support groups, providing a platform for individuals to connect with others living with Parkinson’s. Our goal is to empower individuals with the knowledge and resources to manage their condition effectively while enhancing their overall quality of life.
Our Palliative Care program is designed to provide comprehensive support for individuals facing life-limiting illnesses. We understand that this journey can be challenging, both physically and emotionally, and our team is committed to offering compassionate care that prioritises comfort and dignity.
We begin with a thorough assessment to understand the individual’s needs, preferences, and goals. Our experienced support workers provide assistance with daily activities, ensuring participants receive the care they need while maintaining their independence. This includes personal care, meal preparation, and mobility support.
Pain and symptom management are central to our Palliative Care approach. Our team collaborates with healthcare providers to develop personalised care plans that address the individual’s physical and emotional needs. We prioritise open communication, ensuring that participants and their families are actively involved in the decision-making process.
Emotional support is a critical component of our care program. We facilitate access to counselling services and support groups, providing a safe space for individuals and families to share their experiences and cope with the emotional challenges of serious illness. Our goal is to empower individuals to live as fully as possible while receiving the necessary support for their unique needs.
Our Team
At the heart of our NDIS registered service in Mount Low is our dedicated team of professionals who embody our core values of experience, commitment, passion, empowerment, expertise, and big-heartedness. We believe that the quality of care we provide is directly influenced by the qualities of our team members, and we take pride in fostering an environment that prioritises compassion and understanding.
Experienced: Our team members bring a wealth of knowledge and experience in the field of disability and support services. Many have worked directly with individuals facing various challenges, allowing them to develop a deep understanding of the unique needs of our participants. This experience enables us to deliver tailored care that is both effective and empathetic.
Committed: We are deeply committed to the well-being of our participants. Our team is dedicated to building strong relationships based on trust and respect, ensuring that individuals feel valued and heard. We go above and beyond to provide support, advocate for their needs, and empower them to achieve their goals.
Passionate: Our team is passionate about making a positive impact in the lives of those we serve. We are driven by a shared commitment to enhance the quality of life for individuals living with disabilities and chronic conditions. This passion fuels our motivation to continuously improve our services and seek innovative solutions to meet the evolving needs of our participants.
Empowering: Empowerment is a cornerstone of our care philosophy. We believe in providing individuals with the tools, resources, and support they need to take control of their lives and make informed decisions about their care. Our team works collaboratively with participants, fostering a sense of agency and encouraging them to pursue their aspirations.
Expert: Our team consists of experts in various areas of support services, including healthcare, counselling, and rehabilitation. We continuously engage in professional development and training to stay up to date with best practices and advancements in the field. This expertise enables us to provide high-quality care that addresses the diverse needs of our participants.
Big-hearted: Compassion and empathy are at the core of our team’s values. We approach each participant with kindness and understanding, recognizing the unique challenges they face. Our big-heartedness allows us to build meaningful connections with individuals and their families, creating a supportive environment where everyone feels valued and respected.
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