Located in Burdell, we take pride in being a registered NDIS provider, dedicated to empowering our clients by providing personalised support and care. Our mission is to create an inclusive and supportive environment where individuals can thrive and achieve their personal goals, whether it’s improving their daily living skills, participating in social activities, or enjoying the comfort of their own home.
With a team of highly trained professionals, we offer a wide range of services that cater to diverse needs. From personal care and domestic assistance to specialised behaviour support, our services are designed to foster independence, dignity, and overall well-being. We understand that each individual has different requirements and preferences, which is why we work closely with our clients and their families to develop customised care plans that address specific challenges and aspirations.
In addition to in-home care services, we provide various accommodation options, ensuring that every client finds a living situation that suits their lifestyle. Our commitment to excellence and compassion in care sets us apart, making us a trusted partner for families seeking support for their loved ones. Whether you or your loved one requires short-term respite care or long-term supported independent living, we are here to help you navigate the NDIS landscape and achieve your goals.
Burdell is a vibrant suburb located in the City of Townsville, Queensland, Australia. Known for its friendly community atmosphere and accessible amenities, Burdell offers residents a welcoming environment. With a mix of urban development and natural landscapes, the suburb provides a serene yet convenient setting for individuals and families alike.
The area is characterised by its well-planned residential spaces, parks, and recreational facilities, making it an ideal place for individuals with disabilities to live and engage in community activities. The local government and various organisations actively promote inclusivity and support for people with disabilities, creating a network of resources that empower residents to live fulfilling lives.
Burdell’s strategic location provides easy access to essential services, including healthcare facilities, shopping centres, and educational institutions, ensuring that residents have all they need within reach. The suburb also fosters a sense of belonging through numerous community events and initiatives, allowing individuals with disabilities to participate, socialise, and develop connections with others. We recognize the importance of community integration and work closely with local organisations to enhance the lives of our clients and their families.
As a registered NDIS provider, our Disability Care services focus on empowering individuals to lead fulfilling and independent lives. We understand that every person has unique needs, which is why our approach to disability care is highly personalised. Our dedicated team of professionals collaborates with clients and their families to develop tailored support plans that cater to specific goals and requirements.
Our Disability Care services encompass various aspects of daily living, including assistance with personal hygiene, mobility support, and communication aid. We believe in promoting independence, so our care strategies emphasise skill-building and self-reliance, enabling clients to manage daily tasks with confidence. We also provide training for family members, equipping them with the necessary tools to support their loved ones effectively.
We prioritise the well-being and dignity of our clients, ensuring they feel respected and valued throughout their care journey. Our team is trained to provide compassionate and sensitive support, creating a safe environment where individuals can express their needs and preferences. Whether it’s assistance with daily routines or specialised care for complex needs, our Disability Care services aim to enhance the quality of life for individuals with disabilities in Burdell.
Our Home Care services are designed to provide individuals with the support they need while remaining in the comfort of their own homes. We recognize that many people prefer to age in place or manage their disabilities in familiar surroundings. Our Home Care services are flexible and can be adjusted to meet changing needs over time.
We offer a range of Home Care services, including personal care, meal preparation, medication management, and companionship. Our trained caregivers are skilled in providing assistance while respecting the individual’s privacy and independence. We believe that a person’s home should be a sanctuary, and our Home Care services ensure that it remains a safe and nurturing environment.
Additionally, we prioritise communication with clients and their families to ensure that our services align with their preferences and expectations. Regular check-ins and assessments allow us to adapt our care plans as necessary, ensuring our clients receive the best possible support. Our Home Care services not only focus on physical assistance but also promote emotional well-being through companionship and social interaction.
For individuals who require support during the night, our Overnight Care services provide peace of mind for both clients and their families. Our trained caregivers are available to assist with various nighttime needs, ensuring that individuals can rest comfortably while receiving the necessary support.
Overnight Care includes assistance with personal hygiene, medication reminders, and help with mobility, ensuring that clients feel safe and secure throughout the night. Our caregivers are attentive and compassionate, providing a reassuring presence that allows clients to relax and sleep soundly.
We understand that nighttime can pose unique challenges for individuals with disabilities, which is why our caregivers are trained to handle emergencies and respond promptly to any needs that may arise. Families can rest easy knowing that their loved ones are in capable hands, receiving the care they need to maintain their health and well-being.
Our Private Care services offer an additional layer of support for individuals seeking personalised assistance beyond standard NDIS services. We understand that some clients may require a more tailored approach, and our Private Care options are designed to meet those specific needs.
Whether it’s one-on-one support for daily activities, specialised care for complex medical needs, or companionship, our Private Care services are flexible and adaptable. Clients can choose the level of assistance they require, allowing them to maintain control over their care.
Our caregivers are trained to provide individualised support, ensuring that each client receives the attention and care they deserve. We prioritise building meaningful relationships with our clients, fostering trust and understanding that enhance the overall care experience.
For individuals with significant support needs, our 24-Hour Care services provide comprehensive assistance around the clock. This level of care is ideal for those who require constant supervision or have complex health conditions that necessitate continuous monitoring.
Our 24-Hour Care services include assistance with daily activities, medication management, and emergency response, ensuring that clients receive the support they need at any time of day or night. Our dedicated team of caregivers is trained to respond promptly to any changes in a client’s condition, providing a sense of security for both clients and their families.
We focus on creating a nurturing and supportive environment that promotes independence and dignity. Our caregivers work collaboratively with clients and their families to develop personalised care plans that address specific needs and preferences, ensuring a holistic approach to care.
Our NDIS Behaviour Support services are designed to assist individuals who may exhibit challenging behaviours due to their disabilities. We recognize that behaviour is often a form of communication, and our goal is to understand the underlying causes and provide effective support strategies.
Our team of qualified behaviour support practitioners conducts thorough assessments to identify triggers and develop personalised behaviour support plans. These plans focus on positive reinforcement, skill development, and teaching alternative behaviours to enhance communication and social skills.
We believe in working collaboratively with clients, families, and other support networks to ensure a comprehensive approach to behaviour management. Our behaviour support services are aimed at promoting positive outcomes and improving the overall quality of life for individuals with disabilities in Burdell.
Social and Community Participation is a vital aspect of our services, as we believe that individuals with disabilities should have the opportunity to engage with their communities and develop meaningful connections. Our programs are designed to encourage social interaction, skill development, and participation in a variety of activities.
We offer a range of activities tailored to the interests and abilities of our clients, from recreational outings and community events to skill-building workshops and social gatherings. Our team is dedicated to creating an inclusive environment where individuals feel empowered to express themselves and form relationships.
Through our Social and Community Participation services, clients can explore new interests, develop social skills, and gain confidence in engaging with their peers. We work closely with local organisations to facilitate community involvement and ensure that our clients have access to a wide array of opportunities.
Our Improved Daily Living services aim to enhance the skills and independence of individuals with disabilities. We understand that daily living skills are essential for overall well-being, and our programs are designed to provide the necessary support and training to achieve greater self-sufficiency.
Our skilled support workers work with clients to identify areas for improvement and develop personalised plans that focus on skill development. This can include assistance with cooking, cleaning, budgeting, and personal hygiene, ensuring that clients feel competent and confident in managing their daily routines.
We also provide training for families and caregivers, equipping them with strategies to support their loved ones in developing these essential skills. Our focus on Improved Daily Living promotes not only independence but also a sense of accomplishment and empowerment for individuals with disabilities.
Our Domestic Assistance services are designed to support individuals in managing their household tasks, ensuring a clean and safe living environment. We understand that maintaining a home can be challenging for individuals with disabilities, and our team is here to help.
Our Domestic Assistance services include support with cleaning, laundry, meal preparation, and general household management. Our caregivers are trained to provide respectful and efficient assistance, allowing clients to focus on their well-being and other important aspects of their lives.
By offering Domestic Assistance, we aim to alleviate some of the stress and burden associated with household tasks, enabling clients to enjoy a comfortable and organised home environment. Our team is committed to working collaboratively with clients to develop a tailored approach that meets their specific needs and preferences.
Personal Care is a fundamental aspect of our services, as we strive to support individuals in maintaining their dignity and personal hygiene. Our Personal Care services are designed to meet the unique needs of each client, providing assistance while promoting independence.
We offer a range of Personal Care services, including assistance with bathing, dressing, grooming, and toileting. Our caregivers are trained to provide sensitive and respectful support, ensuring that clients feel comfortable and valued during their personal care routines.
We recognize that personal care is not only about physical assistance but also about emotional well-being. Our caregivers are trained to build trusting relationships with clients, fostering a sense of security and comfort that enhances the overall care experience.
We offer various types of NDIS accommodation to cater to the diverse needs of individuals with disabilities. Our accommodations are designed to provide safe and supportive environments that promote independence and enhance quality of life.
Supported Independent Living (SIL)
Supported Independent Living (SIL) provides individuals with the opportunity to live in their own homes with the support they need. Our SIL services focus on promoting independence while ensuring that clients have access to assistance with daily activities, personal care, and social engagement.
Our skilled support workers work collaboratively with clients to develop personalised support plans that address their unique goals and preferences. We aim to create an empowering environment where individuals can thrive and feel in control of their lives.
NDIS Medium Term Accommodation (MTA)
NDIS Medium Term Accommodation (MTA) is designed for individuals who require temporary housing while transitioning to more permanent living arrangements. Our MTA services provide safe and comfortable accommodations, ensuring that clients receive the support they need during this critical period.
We work closely with clients to understand their needs and preferences, providing a tailored approach that promotes stability and well-being. Our team is dedicated to helping individuals build the skills and confidence necessary for successful independent living.
NDIS Short Term Accommodation (STA)/Respite Care
NDIS Short Term Accommodation (STA) and respite care provide temporary support for individuals with disabilities, allowing them to take a break from their usual environment. This service is ideal for families in need of short-term relief or individuals who want to experience new activities and social interactions.
Our STA services are designed to be flexible and accommodating, offering a range of activities and support tailored to individual interests and preferences. Clients can enjoy a safe and engaging environment while receiving the care they need.
Specialist Disability Accommodation
Specialist Disability Accommodation (SDA) is designed for individuals with significant support needs who require specialised housing solutions. Our SDA services focus on providing high-quality accommodations that are tailored to meet the unique requirements of individuals with disabilities.
We work with clients to ensure that their living environments are safe, accessible, and equipped with the necessary support systems. Our goal is to create spaces where individuals can thrive and receive the care they need to live fulfilling lives.
For individuals with complex medical needs, our Complex Care and High Care services provide comprehensive support tailored to their specific requirements. Our skilled caregivers are trained to manage complex health conditions, ensuring that clients receive the appropriate medical and personal care they need.
We prioritise communication with clients and their families to develop personalised care plans that address individual needs and preferences. Our team is dedicated to promoting health and well-being while fostering independence and dignity.
Our Assisted Living services offer individuals the opportunity to live independently while receiving the support they need to manage daily activities. This service is ideal for those who require assistance with personal care, meal preparation, and household tasks while maintaining control over their living environment.
Our trained caregivers provide respectful and supportive assistance, promoting independence and self-sufficiency. We believe that everyone deserves to live comfortably and confidently, and our Assisted Living services are designed to make that a reality for individuals with disabilities in Burdell.
At our facility in Burdell, we are dedicated to providing top-quality Specialist Disability Accommodation (SDA) tailored to meet the diverse needs of individuals with disabilities. Our accommodation is designed to enhance the quality of life and promote independence for our residents. We proudly offer the following housing design categories:
High Physical Support
Our High Physical Support accommodation is meticulously designed for individuals with significant physical impairments. These residences incorporate features that facilitate ease of movement and accessibility, ensuring a safe and comfortable living environment. Key features include:
This category prioritises safety and functionality, empowering residents to maintain their independence while receiving the support they require.
Robust Housing
Our Robust Housing options are ideal for individuals who may require a higher level of structural support due to their specific needs. These homes are built to withstand the challenges of daily living for residents with complex disabilities. Features include:
Robust Housing is perfect for individuals who require a supportive environment that can adapt to their evolving needs.
Accessible Accommodation
Our Accessible Accommodation is designed with inclusivity in mind. These residences ensure that individuals with varying abilities can comfortably navigate their living spaces. Features include:
Accessible Accommodation fosters independence while prioritising comfort and ease of access.
Improved Livability
We understand that the overall quality of life is crucial for individuals with disabilities. Our Improved Livability accommodations are designed to promote well-being through thoughtful design elements. Features include:
Improved Livability accommodations focus on enhancing the overall quality of life for residents by creating a nurturing and supportive environment.
At our Burdell facility, we understand that compassionate and culturally sensitive care is essential for individuals with disabilities. Our team of Disability Support Workers is diverse and trained to meet the unique needs of each resident. We take pride in offering multicultural NDIS carers who speak various languages and understand different cultural backgrounds, ensuring a comfortable and familiar environment for all. Our support workers include:
Fluent in Arabic, our support workers understand the cultural nuances and values that are significant to Arabic-speaking individuals. They provide assistance while respecting cultural traditions, promoting a sense of belonging and comfort.
Our Bangladeshi support workers offer culturally relevant care, understanding the unique challenges faced by individuals from Bangladesh. They provide compassionate support while embracing cultural practices, making residents feel at home.
With a deep understanding of Cambodian culture, our support workers offer care that respects traditional values. They assist residents in navigating daily life while fostering a supportive environment.
Fluent in various Chinese dialects, our support workers cater to the needs of the Chinese community. They provide culturally appropriate support, ensuring that residents feel understood and valued.
Our Ghanaian support workers bring a wealth of cultural knowledge and experience, offering compassionate care while promoting the rich traditions of the Ghanaian community.
Fluent in Greek, our support workers understand the importance of cultural identity. They provide support while respecting Greek traditions, ensuring a nurturing environment for residents.
Our Guyanese support workers bring their cultural understanding to the forefront, offering care that respects and acknowledges the diverse needs of individuals from Guyana.
Our Indian support workers are fluent in various Indian languages and understand the cultural significance of traditions and values. They provide empathetic support to Indian residents, fostering a strong sense of community.
With a focus on cultural sensitivity, our Indonesian support workers offer assistance that resonates with the needs of Indonesian individuals, ensuring respectful and effective support.
Fluent in Italian, our support workers offer culturally tailored support for Italian-speaking residents, fostering an environment of understanding and respect.
Our Nepalese support workers understand the cultural values of the Nepalese community and provide compassionate care that aligns with those values.
Fluent in Spanish, our support workers cater to the needs of Spanish-speaking residents, providing support that acknowledges cultural identity.
Our Thai support workers are well-versed in the traditions and values of the Thai community, offering support that is culturally respectful and inclusive.
With a focus on cultural competence, our Vietnamese support workers provide assistance that respects the values and traditions of the Vietnamese community.
Arthritis is a common condition that affects the joints, causing pain, swelling, and decreased mobility. Our specialised arthritis care includes personalised treatment plans that focus on pain management, joint mobility exercises, and lifestyle modifications to enhance daily living. We provide education on self-management strategies, including weight management, dietary advice, and the importance of regular physical activity. Our team collaborates closely with healthcare providers to ensure access to medications and therapies that can alleviate symptoms and improve the quality of life for individuals suffering from arthritis.
Understanding the unique needs of individuals with autism spectrum disorder (ASD) is essential for effective care. We offer tailored support services, including behaviour intervention, social skills training, and family counselling. Our experienced staff works to create a nurturing environment that fosters communication and learning. We also engage with families to provide resources and strategies that can help them navigate the challenges associated with autism, ensuring that both the individual and their family receive comprehensive support.
Our cancer care services provide holistic support for individuals diagnosed with cancer and their families. We offer symptom management, nutritional guidance, emotional support, and assistance with navigating treatment options. Our team collaborates with oncologists and other specialists to create personalised care plans that address the physical, emotional, and practical needs of patients. We emphasise the importance of palliative care, ensuring that patients maintain dignity and comfort throughout their journey.
Managing diabetes requires continuous monitoring and education. Our diabetes care services focus on blood sugar management, dietary guidance, and lifestyle modification. We offer personalised education on insulin administration, glucose monitoring, and the significance of regular exercise. Our dedicated team provides ongoing support to empower individuals to take charge of their health, helping them to prevent complications and lead fulfilling lives.
Individuals living with epilepsy require specialised care to manage seizures and maintain a quality lifestyle. Our epilepsy care includes medication management, seizure tracking, and education on trigger identification. We provide resources and support to families, equipping them with strategies to create a safe environment and understand the condition better. Our aim is to reduce the stigma surrounding epilepsy and promote independence for those affected.
Cardiovascular health is crucial for overall well-being. Our heart care services focus on prevention, management, and rehabilitation for individuals with heart conditions. We offer personalised exercise programs, dietary counselling, and education on lifestyle changes that can improve heart health. Our dedicated team works collaboratively with cardiologists to ensure comprehensive care, helping individuals manage their conditions effectively.
Caring for individuals with Huntington’s disease requires specialised knowledge and compassion. Our services include symptom management, emotional support, and educational resources for families. We focus on maintaining quality of life through tailored care plans that address physical, cognitive, and emotional needs. Our team understands the complexities of Huntington’s disease and is committed to providing empathetic and skilled support.
Mental health is a vital component of overall well-being. Our mental health services include counselling, therapy, and support groups designed to address various mental health challenges. We provide a safe space for individuals to discuss their feelings and experiences, promoting healing and resilience. Our team includes licensed mental health professionals who employ evidence-based practices to help individuals navigate their mental health journeys.
Motor neurone disease (MND) presents unique challenges, requiring specialised care to support individuals and their families. Our services focus on symptom management, mobility support, and emotional well-being. We collaborate with neurologists and palliative care teams to create personalised care plans, ensuring that individuals with MND receive comprehensive support throughout their illness.
Individuals with multiple sclerosis (MS) benefit from a multidisciplinary approach to care. Our services include symptom management, rehabilitation, and emotional support tailored to each individual’s needs. We focus on improving quality of life through education, lifestyle modifications, and therapies that address the diverse symptoms of MS. Our team is dedicated to empowering individuals to manage their condition effectively.
Our muscular dystrophy care services are designed to support individuals as they navigate the challenges of their condition. We offer physical therapy, assistive technology, and emotional support to help maintain mobility and independence. Our team collaborates with specialists to provide comprehensive care that addresses the physical and emotional needs of individuals living with muscular dystrophy.
We recognize that many individuals prefer to receive care in the comfort of their homes. Our out-of-hospital care services offer personalised support for those transitioning from hospital to home. We provide skilled nursing care, rehabilitation services, and assistance with daily activities to promote recovery and independence. Our goal is to ensure a smooth transition and to support individuals in their familiar surroundings.
Parkinson’s disease requires specialised care to manage symptoms and improve quality of life. Our services include medication management, physical therapy, and education on coping strategies. We work with patients and families to develop personalised care plans that focus on maintaining independence and addressing the challenges associated with Parkinson’s. Our compassionate approach fosters a supportive environment for those affected.
Palliative care is centred around providing relief from symptoms and stress associated with serious illnesses. Our team offers comprehensive support that focuses on enhancing comfort, dignity, and quality of life. We provide emotional and spiritual support, coordinating care with other healthcare professionals to ensure holistic treatment. Our palliative care services are available to individuals at any stage of illness, focusing on the individual’s needs and wishes.
Dementia presents unique challenges for individuals and their families. Our dementia care services include personalised care plans that focus on maintaining cognitive function, safety, and emotional well-being. We provide support and education for families, helping them understand dementia and its impact. Our trained staff employs compassionate techniques to engage and connect with individuals, promoting dignity and quality of life.
Experienced
Our team consists of experienced professionals who bring a wealth of knowledge and expertise in various areas of healthcare. Each member is trained in their respective fields, ensuring that our clients receive the highest standard of care. We understand the complexities of different health conditions and are committed to providing informed support tailored to individual needs.
Committed
Commitment is at the heart of our services. Our team is dedicated to improving the lives of individuals and families we serve. We take the time to understand each client’s unique circumstances and strive to create a supportive environment where they feel valued and cared for. Our commitment extends beyond just providing services; we aim to build lasting relationships based on trust and respect.
Passionate
We are passionate about what we do and believe in the power of compassionate care. Our team is driven by a desire to make a positive impact in the lives of those we serve. We stay informed about the latest advancements in healthcare and continuously seek to improve our services to meet the evolving needs of our clients.
Empowering
Empowerment is a key aspect of our approach to care. We believe in equipping individuals with the knowledge and tools they need to manage their health and well-being. Our team works collaboratively with clients to set achievable goals and promote independence. We foster an environment that encourages individuals to take an active role in their care journey.
Expert
Our team comprises experts in various fields of healthcare, including nursing, therapy, and social work. Each member possesses specialised training and skills relevant to the conditions we support. We are committed to ongoing education and professional development, ensuring that our knowledge remains current and that we can provide the best possible care.
Big-hearted
Compassion is at the core of our values. We understand that healthcare is not just about treating conditions but also about providing emotional and social support. Our team approaches each client with empathy and kindness, striving to create a warm and welcoming atmosphere. We genuinely care about the well-being of those we serve and are dedicated to making a positive difference in their lives.
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